March 8, 2012 - Warren Held
Android: Corporate Sync / Exchange Sync – How To Access Server, SSL, and Domain Settings
I have encountered yet another weird issue setting up Office 365 Hosted Exchange corporate sync on a Motorola Droid Razr and a Motorola Droid 4. When I went into Accounts->Add Account->Corporate Sync I was greeted with only two settings: username and password. A few days ago I set up corporate sync on a different Motorola Droid Razr and I was given all of the settings (Server Address, SSL, Domain etc). A quick check of the phones’ “about” pages showed that the phones we received a few days prior were running Android 2.3.5 and the new phones were running Android 2.3.6. After a while of searching the intertubes I finally found the solution: use a fake username and password. No joke. Someone at Motorola really f’ed things up by not including a manual setup button (I’m assuming this is a Motorola Android OS issue). If you use a fake email and password the phone is not able to contact the mail server, and returns you to a screen with all of the configuration options. Just be aware that whatever you use for the fake e-mail address will be the account name once you set up the account, so don’t forget to go back into the account’s general settings and change the account name and e-mail address. Hopefully other people will find this and save hours of frustration….and WTF Motorola….