March 8, 2012 - Warren Held

Android: Corporate Sync / Exchange Sync – How To Access Server, SSL, and Domain Settings

I have encountered yet another weird issue setting up Office 365 Hosted Exchange corporate sync on a Motorola Droid Razr and a Motorola Droid 4.  When I went into Accounts->Add Account->Corporate Sync I was greeted with only two settings: username and password.  A few days ago I set up corporate sync on a different Motorola Droid Razr and I was given all of the settings (Server Address, SSL, Domain etc).  A quick check of the phones’ “about” pages showed that the phones we received a few days prior were running Android 2.3.5 and the new phones were running Android 2.3.6.  After a while of searching the intertubes I finally found the solution: use a fake username and password.  No joke.  Someone at Motorola really f’ed things up by not including a manual setup button (I’m assuming this is a Motorola Android OS issue).  If you use a fake email and password the phone is not able to contact the mail server, and returns you to a screen with all of the configuration options.  Just be aware that whatever you use for the fake e-mail address will be the account name once you set up the account, so don’t forget to go back into the account’s general settings and change the account name and e-mail address.  Hopefully other people will find this and save hours of frustration….and WTF Motorola….

Android / Office 365 Android / Exchange Online / Motorola Razr /

  • Jay

    Warren, you are a genius. I have been trying to understand what the deal is here for two days. I can’t believe that an error of this magnitude would ever be released into a production build…AND NO ONE AT VERIZON HAS ANY IDEA as to what’s going on. The poor rep that replaced my phone thinks that it’s a config issue with my data plan. I can’t thank you enough for writing this blog. WTF!! is exactly correct.

    Jay