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  • Dave Englund

    Can’t submit email via contact form – keep getting error message. I am having trouble installing your program to keep external drives alive. When I run the install I get a message that says MSVCR100D.dll is not installed. I tried installing the Visual C++ IA64 Redistributable Setup but it tells me my laptop is not compatible, it requires an IA64 platform. I have an ASUS i7 machine running 64b Windows 8.1. Any suggestions?

    I have several external drives, and despite the fact that I have turned off sleep for USB under power management, and also on individual USB device ports, I still find my G-Technology drives going to sleep. This is a real hassell because I work with images and video and I need to keep those drives alive. Appreciate any help you can give! 😀